September 2011

ADEC Successfully Undergoes Audit for QMS and EMS

Aug 17-19, 2011 - ADEC passes re-certification for ISO 9001:2008 (3rd QMS certification since 2005) and continuous certification on ISO 14001:2004 + Cor.1:2009 (2nd surveillance audit since 2009)

In line with the company's objective to provide the highest level of operational standards, ADEC recently underwent auditing for its existing ISO 9001:2008 Quality Management System (QMS) and ISO 14001:2004 + Cor.1:2009 Environmental Management System (EMS). The audit was conducted by TUV Rheinland on two of its operational sites, ADEC Las Pinas and ADEC Services Corporation.

The process, person, project, system, and organization evaluation was conducted to assess ADEC' internal controls in executing project management, quality management and energy conservation, to ensure that the past levels of standards are maintained or exceeded for renewal or continuance of certifications.

An opening meeting was held with the Management Committee members on day 1 of the 3-day audit. Remaining days covered all the major processes on Quality Management System (QMS) and Environmental Management System (EMS). A combination of process-based audit approach and employee interviews was conducted by the auditors. The activity successfully concluded on the third day with positive results.

ISO 9001:2008 was recommended for recertification, given that the evaluation transpired after its expiration. ISO 14001:2004 + Cor.1:2009 was positively granted continuous certification, subject to routine annual surveillance prior to renewal upon its term.

ADEC Solutions and Zuellig Pharma to Partner in Pharma KPO Joint Venture

Pharma KPO

ADEC Solutions, an end-to-end business process outsourcing (BPO) global market provider of customized outsourcing solutions, announced a partnership agreement with Zuellig Pharma, uniting the two companies to create a global pharmaceutical and healthcare-focused knowledge process outsourcing (KPO) and BPO powerhouse. This new joint venture, operating under a 50/50 ownership agreement, will operate under the name Pharma KPO.

The Pharma KPO venture, which will be incorporated in Singapore, is forged on ADEC Solutions and Zuellig Pharma's commitment on proactively anticipating and adapting to industry trends to facilitate operational changes by streamlining costly and repetitive back office and support processes to enable clients to refocus on strategic activities.

Pharma KPO expects to capitalize on innovative synergies, enhanced by the shared knowledge expertise and efficiency that both parent companies are already known for in their respective space. It aims to take advantage of cost-driven business opportunities by providing processes to fill the demand for alternative service delivery models, with an immediate focus on information technology, BPO, KPO, shared services, and general administrative and support functions.


Transaction Highlights:

  • Large and scalable operating platform
  • Both companies combine respective expertise and wide client base to strategically meet the demands of the dynamic and growing pharmaceutical outsourcing market
  • Talented and experienced global management teams
  • Established globally competitive partners
  • Proven expertise in respective fields
  • Increased exposure to global customers through extensive global footprint
  • Expansion potential to foreign markets
  • New vertical integration with revenue growth opportunity

About ADEC Solutions

ADEC Solutions, part of the ADEC Group of Companies, is a leading global market provider of customized business process outsourcing solutions to clients worldwide. ADEC Solutions specializes in Document Management Solutions, Finance and Accounting Solutions, Healthcare Solutions, Logistics Administration, Sustainability Process Management Solutions and Legal Solutions. The company has over 5,000 personnel globally with offices and delivery centers across the USA, UK, Australia, Philippines and China. For more information, visit

About Zuellig Pharma

Zuellig Pharma has established itself as the leading healthcare-related distribution solution specialist in the region, with over USD 7.5 billion in annual sales, serving 14 countries and regions in Asia for over 60 years. Zuellig Pharma provides principals with cutting-edge distribution solutions to address specific needs throughout the supply chain in Asia. Regionally headquartered in Hong Kong to oversee strategic planning and regional business development, the company now has extended operations in the Philippines, Thailand, Singapore, Malaysia, Brunei, Hong Kong, Macau, Taiwan, Vietnam, Cambodia, Korea, Indonesia, India and Bangladesh.

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