Customer Survey 2006

ADEC Preview is committed to quality across every aspect of its business and is also committed to an ongoing process of Quality Improvement.

As part of our ongoing commitment to maintaining and improving the quality of our products, service and support, we carry out out an annual customer survey which we did during the month of November.

We would like to thank all of you who took the time and effort to reply to the survey and we would also share the results with you.

The questions asked were regarding:

  • Q1 - Customer Focus / Responsiveness to your Enquiries
  • Q2 - Your satisfaction with the Products / Services
  • Q3 - Range of Products and Services
  • Q4 - Level of Expertise and Knowledge
  • Q5 - Our Ability to deliver on time
  • Q6 - Customer Support
  • Q7 - Conduct and Effectiveness of ADEC Preview Staff
  • Q8 - Overall Rating

and we asked for these to be ranked from 1 to 5 with 1 indicating Poor and 5 being Excellent.

The overall response is shown below:

customer survey 2006

In addition, we were particularly pleased that 97% of those who responded stated that they would recommend ADEC Preview to others.

Thank you again for responding to the survey and rest assured will be looking to maintain and improve on these next year as well.